PIN number: You will need to contact T-Mobile at 1 Night period begins at 7pm and ends at 6am. Your calls with your Care Advocate will be recorded for quality assurance. Yes. We assess the Regulatory Cost Recovery Fee to cover some of those costs. If you are still unable to solve the linking issue after trying the above steps, please call customer service at 1-800-733-6632 between 5am - 10pm PST daily for help. Skills are voice-driven capabilities, like apps that help you do more with Alexa. Just call a friendly Lively Customer Care Advisor at 1-800-733-6632 for assistance. The charge is based on a contribution factor that is announced by the government and is subject to change each quarter. Youll need your account passcode to generate the Number Transfer Pin when calling *PORT. No, Lively is not set up to accept HSA, FSA, or HRA cards as a payment option. No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively app. If I switch my service to Lively will I be able to keep my existing cell phone number? What is the time commitment to work through my personal Care Plan? Step 1: Visit lively.com/Activate. After I add the Lively Protection Plan, how soon can I request a replacement? Basic information like name, phone numbers, gender, age and primary language, Locations frequently visited such as home, work, gym, doctors offices or vacation home, Medical information such as medications, doctors, hospitals and medical or physical conditions, Vehicles driven including make, model, color and license plate. Verizon Account number: Can be found on your bill or online account by logging in online and going to Account then Account Overview. How do I know if my Lively phone is active with the Urgent Response service? Anytime you feel anxious, threatened, in possible danger, or just not sure, you should feel free to call Urgent Response for assistance. Make sure Enable Javascript is checked. Go to your profile and select People & Permissions. The cost of the Lively product or Lively Health and Safety plan must be considered primarily for the prevention or alleviation of a physical or mental defect or illness in order to be reimbursable. How do I cancel a service, cancel my account, or cancel recurring billing? Enter the Click on the "Account Settings" tab and select "Change Your Email Address". No. What happens if I have Alexa devices at multiple addresses? Yes, this is your care plan. To start your number transfer, give us a call at (888) 345-5509, and well be happy to assist. Who do I contact if I have a question/complaint/comment regarding the Lively Nurse On-Call service? Categories include those of Wellness, Health and Clinical, Personal Care, and Technology. Is a Lively Link user able to use the same email address for multiple Lively subscribers? What are Locations and how do I set them up? The lanyard is approximately 26 inches long. Will the Fall Detection service detect all falls? To reach Lively Urgent Response using your Alexa device, simply say 'Alexa, call for help'. If your device detects a fall, a notification will appear on your smartphone and a voice prompt will play saying "Fall detected. Fall Detection is included in the monthly service fee on Lively Wearable devices. Components of the Regulatory Cost Recovery Charge include Telecommunications Relay Service (TRS) contributions, North American Numbering Plan contributions, and support for Local Number Portability administration. Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. What is Lively's coverage in the U.S.? ** We will refund the full price of the Jitterbug Flip2 phone and the activation fee, if any, if it is returned within 30 days of purchase in like-new condition. One of our friendly Customer Service representatives will direct you to where you can return your Lively phone. Note: if you return your Alexa device, your Health & Safety Service WILL NOT be automatically cancelled. Use only the Fall Detection lanyard we provide. are not provided by Urgent Response. Contact voice.google.com Lively Account Number See your bill or log in to your account online. The IVR will ask for the number you're calling about. The app will run on an Android Cellular capable device using an operating system of 2.2 or greater. The easiest way to activate your new service is by calling a Lively customer service representative at the same number. Yes. You can get many of your questions answered by going to Lively.com. It isnt a tax or charge that the government requires us to collect. Click on OK button, From the Safari menu, click Preferences., From the Security dialog box, from Accept Cookies, click to select Always.. "Locations" can be anywhere you visit regularly. WebContact Urgent Response Account Support at 1-800-463-5412 to have a test call sent to your device. WebTo get your Great Call account number, PIN, and password, you must call customer service. A M3 rating indicates the handset has satisfied the ANSI standard. Prepare by thinking about the areas of your life where you might like to make positive changes. Health and Safety Packages start at $24.99 per month. Will you be able to tell me my exact location? The Nurse On-Call service is included for no additional cost when selecting a Premium Health & Safety Package. What is a Hearing Aid Compatibility (HAC) rating? Urgent Response is active when the Outside Display on your phone displays the message, Urgent Response Enabled on your Lively flip phone. The IRS created a publication (Publication 502) that gives some examples of eligible medical expenses. This will take you to My Cricket Account Customer Service options. WebGive us a call at 1-800-937-8997, and let us know that you're ready to make the switch! The Internal Revenue Service (IRS) determines which items may be considered eligible medical expenses under the Internal Revenue Code Section 213. The IRS has a tool to help you determine if an item is reimbursable from your health spending account: The app will provide instructions on how to pair your Lively Wearable2 to the Lively app. Can I make international calls and texts with my Lively phone? Yes. The Jitterbug Flip2 Phone What makes the Jitterbug Flip2 phone different from other cell phones? Please check our Store Locator for a retail store location near you. They require you to create a "number transfer pin" after requesting a port into another carrier. Urgent Response Agents may provide emergency services or 9-1-1 operators with information found in your Personal Profile, such as medications, allergies and personal contact numbers. The oldest carry-over minutes will be used first. We pay certain government-imposed fees so we can provide you with service. How do you know where my Alexa device is located? All Lively phones come with a 30-day return policy; however, you must have used fewer than 30 minutes of total talk time. PIN: Your PIN was set Does the replacement come with a warranty? No. If the button isnt pressed during this time, Urgent Response will automatically be called to assist you. Automatically connects you to an Agent if a fall is detected. Press button to cancel. Immediately after this prompt the user will have a few seconds to press the button to cancel the call. WebNumber Transfer PIN - new port out requirement Thanks Verizon for making it more difficult to port out. Where can I buy an Apple Watch with a Lively Health & Safety subscription? The Lively Mobile Plus device Existing customers can enroll in Urgent Response Service by calling 1-800-463-5412. WebTo transfer your phone number to Spectrum Mobile, youll need account information from your previous carrier, including your account number and a transfer PIN. Finally, your employer plan may limit expenses reimbursed from your Health HSA, FSA, or HRA. Select Start > Settings > Accounts > Sign-in options. Lively will not refund a partial monthly service charge, you will be responsible for the entire billing cycle. Go to a store: You can also go to one of our stores and get some face-time with us. Yes, Lively phones accept incoming calls. Feel free to contact Customer Care with any concerns at 800-733-6632. Using the urgent response device without this accessory will impact the accuracy of the Fall Detection service. Go to "HSA Details" in the "Account Settings" section. Features and benefits of Lively Urgent Response service include: How do I make a call to Lively Urgent Response using my Alexa device? Enter your new email address and click "Save". To cancel, call Lively Customer Service Department at 1-800-733-6632 between 5am - 10pm PST . If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process. Discounted $25 activation charge. I can't see the Urgent Response button when adding a complication to my Apple Watch face. If you think you have provided payment information intended for Lively to a third party in error, please contact your bank immediately. Lively Nurse On-Call service, available with a Premium Health & Safety Package, offers members an affordable alternative to access healthcare resources without making an appointment. Once minutes are applied, any unused minutes will carry over. Have your account number, PIN, service address, billing address and the number(s) and extension(s) you wish to port ready to go. For an additional $10 on top of your service fee, we will expedite the shipping so that you receive your replacement within 1-2 business days. the Lively Urgent Response Skill enabled in your Amazon Account and linked to your Lively Account. Lively's Health Savings Account is enabling individuals to optimize their healthcare spending, maximize their savings, and better their livelihood. Click on "OK" button to close the "Internet Options" window. Not all Apple Watch faces support the Urgent Reponse complication. There are no long distance (or roaming) charges for any calls made to Canada. provider for canceling your service and transferring the number to Lively. Just press "0" on any Jitterbug phone to request a ride from a live, U.S.-based Personal Operator. Unused minutes from your previous plan will continue to carry over and maintain their original expiration date. How much is the Nurse On-Call service from Lively? Make sure that "First Party Cookies" is set to "Accept". The account number is listed at the top, and it ends in -00001 PIN number: A four-digit number. As soon as you dial, your Lively product begins to transmit location information that may be used to support location confirmation in the event that you need support. Yes. Livelys Urgent Response is a unique and valuable service that provides reliable access to IAED-Certified Response Agents that are trained to provide help in any situation 24 hours a day, 7 days a week. OPTION 2 PHONE CALL Connect to a live agent for activation: with phone number transfer see Steps 1 4. without phone number transfer see Steps 2 3. Search for Lively by GreatCall in the app store and select install. Once youve downloaded the Urgent Response app and receive confirmation that youve concluded the registration process, you will see the large Call Urgent Response button, letting you know your Urgent Response service is active and ready for use. Once youve given your location and destination to the Personal Operator, this information will be passed on to your driver. The federal government sets standards to ensure that mobile devices are used safely. You can How will my Care Advocate communicate with me? The Urgent Response Personal Profile is an important tool that enables Urgent Response Agents to provide you the best possible service. They will inform the operator of the situation, where you are and will always stay on the line to ensure the situation has been resolved. You will have the ability to leave a voicemail for your Care Advocate at any time, and they will get back to you at their earliest convenience. Please open the Lively app to ensure it has properly reconnected. 2. What is Fall Detection and how does it work? These are state and local fees, taxes, and surcharges that are typically levied on telecommunications providers, including, but not limited to, franchise fees and taxes, privilege taxes, business and occupation taxes, license taxes, sales taxes, PUC surcharges, and effect of city taxes. No. It's that easy and convenient. The phone number will also be listed on the box. In the event you decide to return your Lively phone, simply follow the steps below to obtain your refund, regardless of where you purchased your Lively phone. The Fall Detection service is $9.99/month when you select a Lively Health & Safety Package for your Lively Mobile device. Ratings are according to the American National Standard Institute (ANSI), Standard C63.19. Features and benefits of the Urgent Response service include: Urgent Response Service is only available with a Health & Safety Package. https://www.bestbuy.com/site/store-locator, https://www.irs.gov/help/ita/can-i-deduct-my-medical-and-dental-expenses, https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones. If determined necessary by the nurse, a callback from a doctor will be arranged to further assist within 30 minutes. Is a monthly subscription service plan required in order to access Urgent Response through an Apple Watch, iPhone or Android smartphone? Will the Urgent Response app work on an iTouch, iPad or Android Tablet? You may cancel the Lively Protection Plan at any time by calling Customer Care at 1-800-733-6632 or by sending an email to customerserviceEC@bestbuy.com. Best Health Savings Account (HSA) Provider | Lively #1 USER-RATED The Modern Health Savings Account Provider Lively helps people prepare for tomorrow by making smart decisions about finances and healthcare today. Can I get Fall Detection for my original Urgent Response device? It is recommended that you speak with your physician before using any new electronic device near your pacemaker. From your Lively FSA dashboard, click on your name at the top right and select User settings. From there, select Security to update your password. To keep you safe and secure, our Urgent Response Agents use real-time information from multiple sources to provide the proper assistance in every situation. WebConsumer Cellular Your account number and PIN can be found online or by calling Consumer Cellular customer service at (888) 750-5519. Yes. Yes, Lively ensures that a certain portion of its handsets offered to customers are compatible with hearing aids. Check both Enable Java and Enable JavaScript. Safety Devices like the Lively Mobile Plus $15. Incoming text messages from international locations are charged $0.20 per message. Is my communication with my Care Advocate confidential? PIN: Dial 611 from your cellphone or call 213-372-7777 to request your PIN number. New to Lively? How does my Care Advocate determine what topics to address? There are no long-term contracts or cancellation fees and calls to Urgent Response are unlimited (no usage charges). Metro by T-Mobile. How do I update credit card information for my monthly subscription? Flip Phones like the Jitterbug Flip2 $25 The Security settings dialog box will pop up. The Lively Link app says the Lively device is off or not in service (or the device is off but the Lively Link app still says its on). There is no limit to how many Lively Link users you can invite to follow your Lively device. You can check your current usage by logging into your Lively.com account. It is used to report on the processing of transactions by service organizations. A SAS 70 Type II is known as report on controls placed in operation and tests of operating effectiveness.. Your voice and text services will not be affected. Step 2: Follow instructions online to select your plan and activate your phone. You will have a few seconds to tap the notification on your smartphone to cancel the call. Can my Care Advocate help someone else in my household? If you decline, you wont be charged anything. To call everywhere else in the world from the United States, you will be charged $1.00/minute for each minute of the call (or $1.35/minute for Unlimited Plan customers). Can I contact someone if I don't understand how to use the Lively app? When you install the app and open it for the first time, it will walk you through pairing the Lively Wearable2 device to your smartphone. They can be used anytime, anywhere and they are good for up to one year. What kind of technology do I need to participate? WebYou will need to use your 10-digit phone number to access your account online: Navigate to the Cricket Wireless homepage. Mobile devices that are provided by Lively meet the latest requirements covering radio safety levels. The ANSI 2019 Standard requires a handset to meet a two-part test: An M rating is determined by the reduced radio frequency interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode. Flip Phones like the Jitterbug Flip2 $3.50 How long will it take to get my personal Care Plan? An incorrect Account Number and/or PIN/Passcode will usually result in a port rejection. However, we encouraged you to provide as much information as possible in your Personal Profile. No. A Care Advisor will ask you some simple screening questions to identify possible areas of opportunity where the Care Advocate can offer assistance. Wait on the line for the Urgent Response Agent to answer and let the agent know you are testing the service. If you hang up beforehand, theyll treat the call as a potential emergency. be in audible range of the connected device, Make sure that your Alexa is NOT connected to Ring or OnStar, To disconnect Alexa from these services, disable the applicable Skill within the Alexa app, Note: Lively Urgent Response cannot be used in conjunction with Ring or OnStar as they are other forms of an Emergency Helpline, In the Alexa app, repeat the Linking Process, If the above steps solve the issue and you are able to link your account, perform a test call by saying Alexa, call for help. What if I have questions about my Lively device? Can I use my HSA/FSA/HRA cards on Lively? You will be charged $2.00/minute for each minute of the call. At Locations where the GPS fix is weak there can be certain situations where the Lively user appears to have left a Location temporarily despite remaining stationary. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. Fall Detection service is included with your Lively Wearable device, but is only enabled when worn with the Fall Detection lanyard provided with the device. Instructions for finding your account number and Port Out PIN should be the same as T-Mobile, but if you have any questions contact T-Mobile. Just dial "0" again on your Jitterbug phone and your Personal Operator will be happy to arrange for another ride to bring you back home. Updated: December 03, 2021 12:18. Actual charges vary and depend on the type of tax, the taxing authority, and your physical address, which may differ from your billing address. In Internet Options dialog box select the Security tab. Agents can even conference in your emergency contacts to speak with you or a registered nurse to answer any medical questions. If you dont see what youre looking for, give us a call anytime. Fall Detection only works when your urgent response device is worn around the neck using the specially designed lanyard. When a Lively subscriber logs into lively.com/myaccount, they will have full access to the Lively Link web to see information about themselves as well as fully manage their Urgent Response Personal Profile. We will cancel your service immediately and you will not be charged for any future months. Agents will stay on the line with users until their situation is resolved and can also conference in a registered nurse, family and friends. 3. Which operating software version will the Android Urgent Response app work on? WebIf no PIN is provided by your current carrier when you requested to port your number out, you can enter 0000 when prompted as the 4-digit PIN required for porting in. Will my urgent response device detect falls when powered off? Make sure that "Always allow session cookies" is checked. Your device may not detect all falls. How long will I be on hold before Nurse On-Call answers the call? Click on My Account tab. Should you happen to miss an appointment or need to re-schedule, you can also leave a voicemail for your Care Advocate. Urgent Response is uniquely designed with a customizable Personal Profile that contains pertinent confidential information used by Urgent Response Agents to dispatch appropriate assistance when needed. Automatic Payment: Visit www.lively.com/support for automatic monthly payment from checking or savings form and instructions. Can I use Lively on Alexa to call 911 from my Alexa device instead of calling Lively Urgent Response? Log into your HSA and navigate to "Account Settings" in the menu. A car will be sent to your exact location in minutes. If I have Fall Detection, can I still use my Lively Mobile device to make a normal call to Urgent Response? Yes, we offer phone number porting to all of our customers who transfer to Lively from another wireless provider. We use your personlized profile to proactively inform responders about any conditions, medications or allergies - even if you have a pet they should be aware of - as well as ensure they know how to access your home and reach you (providing helpful information like your home entry code, where you store your spare key, what room to locate you in, etc.). The personal Care Plan is the roadmap that will help you achieve your goals. Your Personal Operator will arrange everything from scheduling your ride to providing an estimated fare and arrival time. Click here to see a section-by-section overview of what will appear on your statement. Are roaming and long distance services included? Nurse On-Call is staffed by fully trained and experienced registered nurses of your state and board-certified physicians. Step 2: Follow instructions online to select your plan and activate your phone. Lively meets or exceeds the governing standards for all mobile devices that are provided through Lively. Select Number Transfer PIN. Where can I find more information regarding HAC? All plan minutes are good for 60 days. Lively phone coverage includes most of the United States where cellular service is available from well-known carriers. My Account Number is: [Provide Account Number], My Phone Number is: [If a Jitterbug phone, provide phone number], My Device ID is: [If a Lively medical alert device, provide Device ID], I want to cancel my Lively Protection Plan, Paste the pre-formatted text listed below into an email, Fill in the bracketed fields with your information, Detail of request: I want to cancel my Lively Protection Plan. Yes, Spanish language support is available when speaking with a Nurse On-Call nurse or certified doctor. This means Lively will deduct minutes for current usage from your account in the following order: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Accounts (HRA) are health benefit accounts that allow you to contribute a portion of your salary or wages (before taxes) to cover certain out-of-pocket health care costs.
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However, because Lively does not bill for partial months of service, your monthly billing charges will not be prorated. How do I connect the Lively Wearable2 device with the Lively app? You only need a telephone to communicate with your Care Advocate. When you request a ride, the Personal Operator will give you a fare estimate, which you can choose to accept or decline. If youre unsure whether or not you have an FSA, HSA, or HRA, please check with your employer or plan administrator. Jitterbug phones can be purchased online at www.lively.com, calling Lively at 1-800-345-5651, or by visiting a select retailer (see Store Locator for the Retailer closest to you). WebAccount number: The nine-digit number that can be found in the upper right-hand corner of any bill or in your online account. The car service thats easier and more affordable than a taxi. We'll add them to your account and you can start using them right away. Contact. Payments processed with an advisor over the phone will be assessed a $5 processing fee. currently use a Lively phone, You can cancel your Urgent Response service at any time. What is the Urgent Response Personal Profile? Once you have added the Lively Protection Plan, you may request a replacement covered under your plan once per 12-month period after an initial 60 day wait period. 70 An internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) in 1992. This badge serves as a guide to assist you in claims submissions and to outline the basis for reimbursement if the unit cost or services provided in connection with your Lively product are covered by your HSA, FSA, or HRA spending accounts. What happens if the call becomes disconnected while I'm speaking to an Urgent Response Agent? Why is there a discrepancy? Account number: See your bill or log into your account online. https://www.irs.gov/help/ita/can-i-deduct-my-medical-and-dental-expenses. Account PIN Your PIN is the last four digits of your phone number. With this integrated approach, Urgent Response Agents have all the necessary tools to provide effective response and delivery on every call. You can only access Lively Urgent Response on a compatible iPhone, Apple watch, or Android smartphone, however you can manage your Urgent Response profile at lively.com/myaccount through your computer.